About Us

BACKGROUND
 
EUROCOIN SALES & SERVICES SDN BHD was incorporated since 17 March 1992 with the objectives of becoming the best O.A. (Office Automation Machines). Dealer that not only sells. O.A. Business Machines but also to provide the best after sales service. With that in mind, we decided to concentrate on “Panasonic Brand” of O.A. Machines, a brand that is well established in Malaysia and known to all customers to provided the biggest range of Panasonic O.A. Machines and with one of the most efficient back-up service through-out Malaysia with a Sales & Service outlets in every major towns in Malaysia.
 
 
ACHIEVEMENTS
 
Our greatest achievement was when EUROCOIN SALES & SERVICES SDN BHD was finally recognised by National Panasonic Malaysia Sdn Bhd and was elevated to Panasonic Business Point Dealer on 1 June 1993. This achievement pushed us to strive harder and on 1 June 1994, we were given another recognition – EUROCOIN SALES & SERVICES SDN BHD was appointed as a Panasonic Authorised Service Dealer (PASD). As a PASD we could undertake wholly service for National Panasonic Malaysia Sdn Bhd's Products (either within warranty period or after warranty) providing quick, reliable, precise and kind service. Our customers now need not send their Machines for service to National Panasonic Malaysia Sdn Bhd but directly to us without worrying that the warranty of their Machines will not be honoursed by National Panasonic Malaysia Sdn Bhd later (which may occur if the Machines are serviced by service Dealers not authorised by National Panasonis Malaysia.
 
 
Corporate Objectives
 
  • To provide quality, competitive and affordable products to our Valued Customers.

  • To provide quick, reliable, precise and excellent after sales services to our Valued Customers either warranty period or after warranty.

  • To provides upgrades and enhancements to our existing and new Valued Customers on new products and features.

  • To supply genuine spare parts and consumables for Panasonic products.

  • Sales and Technical Services are provided via on site visit, email, fax, telephone and remote programming. We also provide Service Maintenance Contract to our Valued Customers.

 
 
Vision and Mission
 

PANASONIC BUSINESS POINT DEALER (PBP DEALER)
PBP” Concepts was initiated by National Panasonic Malaysia Sdn Bhd to upgrade Dealers to a “Partnership Relationship” whereby National Panasonic Malaysia Sdn Bhd will

  • Supply and deal with PBP Dealer
  • Provide training in both sales and service on new products
  • To ensure that PBP Dealer get the “Best Price” in the market
  • Warranty and service provided by PBP Dealer, PASD will recognised by National Panasonic Malaysia Sdn Bhd

In return, PBP Dealer will undertake to guarantee to customers and National Panasonic Malaysia Sdn Bhd:

  • To deal only on Panasonic O.A Products
  • To provide the best after sales services
  • To maintain competitive pricing
  • To ensure “Customer Satisfaction Come First”
 
 
Support Services
 
  1. Digital Business Telephone SystemIntegrated
    • Intelligent communication for exchanging multimedia application for voice, data, video
    • ISDN Capability
    • Cost Saving Digital Trunk Line – EI/PRI
    • Digital Wireless Solutions
    • Enterprise Call Center Management Software
    • Messaging Solutions

  2. Presentation Products
    • Multimedia LCD Projectors
    • Electronic Print Board (Thermal Paper / Plain Paper / Interactive Panaboard)

  3. Multi-Function Document Processing Laser Fax
    • PRINT, SCAN AND FAX

  4. Centralized Document Management Solutions
    • Digital Imaging Systems WORKIO

  5. Security System
    • CCTV System